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FAQs

I downloaded the App, now what?

The first time you open the App, you’ll need a Redeem Code that will be provided by your team's safety rep.

What if my child doesn’t have a cell phone to run the App? Or I don’t want to install the App on my child’s phone?

That’s no problem. Run the app on your phone, and then connect with your Rec team safety rep on the best way to get her/him a screenshot of the certificate on game/practice days?

Can we run the App on multiple devices?

Absolutely. Just share the login credentials with whoever is using that device, that way they can complete the questionnaire or pull up the certificate any time.

Is there an easy way to save my e-mail and password to make logging in quicker?

Sort of. While the App doesn't use TouchID or FaceID, for those of you with an iPhone there is a work around that, while not perfect, speeds up the process. It's also great if you don't want to share the login info (or make your player remember it).  Click here to see how to set that up.

If my child has the app on their phone, do they need to do the Questionnaire themselves?

Nope. If you use the same login credentials for the App on your phone and your child’s phone, then you can complete the Questionnaire on your phone and they can retrieve later on on their phone. 

Can my child or anyone else in our family appear in more than one account?

Yes, there's no issue with that at all. So if you have multiple "accounts" in your family, and people are listed on the User List in each of those accounts, that's fine. Child care help, grandparents, they are all welcome and able to set up an account. At the end of the day, what's most important is that we have a Green Certificate with the player or attendees name on it. It does't matter which account generated that Certificate.

Can my child practice/play if we haven’t provided the Green Certificate?

Unfortunately, no. But not to worry, you can complete the Questionnaire at the field, and show the Green certificate to your Rec Team Safety Rep. Your child will then be permitted to join the practice/game.

I made a mistake in setting up a User on my account. How do I fix that?

No worries. Send an email to  , and we can either fix the error or remove the User. This is only for errors when you create a User within your account. If you made a mistake completing the Questionnaire, you can redo the Questionnaire.

How do I do that? How do I redo a Questionnaire if I answered incorrectly or if circumstances changed later in the day?

That’s easy. Just open up the App and on the User List, if you are using an iPhone or iOS device, just swipe from the right edge of the screen towards the left on that User’s listing and you will see a Redo button appear. If you are using an Android device, press and hold on the User’s listing until it highlights, and then swipe from right to left.

I filled out the Questionnaire but it's not letting me submit. What gives?

That happens when one of the required questions isn't answered.  The most common culprit is the Team Selection question at the very top of the form. Scroll back up, and make sure you've selected the appropriate team from the drop down menu.

I completed the Questionnaire and got a Red certificate. What does that mean?

It means you won’t be able to attend that day’s HVSA event, and we suggest you consult with a medical professional for further guidance. Please remember, it’s nothing personal. We’re just trying to do the best we can to provide the safest environment for our players, fans, coaches, and referees.

How about a Yellow Certificate? What’s that mean?

Simply put, there was a response in your Questionnaire that needs follow-up, and until we get that squared away, the player cannot attend that day’s event. If you do get the Yellow Certificate, you'll need to contact your Rec team safety rep as soon as possible to follow-up before attending the event. If the issue isn't addressed, your player won't be able to attend that day's event. So the sooner you reach out to your rep that day, the better.

Why are you asking for my contact info when I first use the App?

Good question. The contact information (name, address, email address, phone number) for the adult setting up the account is used solely to comply with our township's contact tracing requirements should you ever have a User under your account that is participating in either the HVSA Travel Program or an NLSA program, as they have different protocols for contact tracing. We are not otherwise accessing, selling, using, or distributing the information. In fact, we're not even looking at it.

I have another question that you haven’t addressed yet, how do I get an answer.

Real easy, just send an email to   and we’ll be happy to help.